It is important for a client like you, to know about designer shoe warehouse return policy when you are shopping at Designer Shoe Warehouse (DSW). Whether you have purchased shoes, handbags or some other accessories, the procedures for returns, its conditions, the actual steps involved would help you a lot of time and energy. As our focus here is to help you better understand and navigate the designer shoe warehouse return policy, below is a detailed and easy to follow guide to help you.
Overview of the Designer Shoe Warehouse Return Policy
Designer shoe warehouses have a designer shoe warehouse return policy and most products can be returned within 60 days of purchase so long as the products are in their new condition. Expansion of the policy ensures that it is easy to use, flexibility is incorporated in the system whereby the customer can return the purchase online or physically go to the store and return the product. Shoes have their own rules, handbags also have specific rules for accessories and there are also specific rules that are not accepted for returns without receipt. Getting to know these terms will make it easier for you to do your return.
Key Aspects of the Designer Shoe Warehouse Return Policy:
- Return Window: Most of its products come with a 60 days money back guarantee.
- Condition of Items: Clothes must be unworn and should be in saleable condition.
- Proof of Purchase: A receipt or an order confirmation is necessary to make the return process easier.
- Non-Returnable Items: In some cases, certain products, for example clearance or items on sale are usually not returned.
Let’s dive deeper into the designer shoe warehouse return policy to understand the different return options available.
How to Return Items at Designer Shoe Warehouse
Returning items at DSW can be done through multiple methods: localized returns where customers take the products back to the store they bought them, web returns that allow customers to return merchandise through the internet, and mail-in returns where customers post the merchandise back to the store. This will help you understand the different methods so that you can be able to choose the right one depending on your case.
1. In-Store Returns: A Simple and Fast Option
Another way to return an item is by going to a DSW store where you shall have been served from. On the other hand, returns within the store can be easy to make and the process can be very fast. That’s all you require, the item you want to return together with your receipt or any form of proof of purchase.
Steps for In-Store Returns:
- Step 1: You have to physically produce the item(s) you want to return, as well as your receipt or order confirmation.
- Step 2: Go to the customer service center of the store.
- Step 3: Our staff will work on your return according to the designer shoe warehouse return policy.
- Step 4: Your money will be returned via the same method which was used at the time of purchase; otherwise, you can choose a store credit or exchange.
Note: If you misplaced your receipt, DSW will honor the purchase if you have the transaction record from your original method of payment or your DSW Rewards logbook.
2. Online Returns: Returning Items from Home
If you ordered something online, for example, the designer shoe warehouse return policy states probable ways to return the goods by mail. Convenience is another advantage of this option especially for those people who do no have a store nearby or prefer not to travel.
Steps for Online Returns:
- Step 1: Indeed, enter the DSW site and sign into your account by entering your username and password, click on Recent Orders.
- Step 2: Select the item(s) you want to return and follow the prompts to initiate the return.
- Step 3: Print the prepaid return label provided by DSW and attach it to your package.
- Step 4: Bring the return package to your nearest UPS or FedEx store.
- Step 5: Upon processing of the return, you are allowed your money back or the exchange in compliance with the designer shoe warehouse return policy.
3. Mail-In Returns: A Convenient Alternative for Online Shoppers
If you cannot visit a store, mail-in returns provide a seamless way to send back your purchase. With DSW’s return policy, you can return items purchased online or through the app within the 60-day window.
Steps for Mail-In Returns:
- Step 1: Navigate to the site and sign in to your DSW account, locate the order which you would like to return.
- Step 2: To return a product, go to the website and enter your order number to request a prepaid return label.
- Step 3: Place the items in their original boxes and stick the return label on the package.
- Step 4: Take the return to the particular carrier (UPS or FedEx).
- Step 5: The best way to track your return is through the carrier’s tracking service.
Once the return is processed, DSW will issue a refund in the same form as the original payment.
What Items Are Eligible for Return Under the Designer Shoe Warehouse Return Policy?
Most items sold at DSW are eligible for return, but there are some exceptions. Let’s take a closer look at what is eligible for a return and the conditions that apply.
Shoes and Footwear
According to the policy of the designer shoe warehouse return policy, only new and unworn shoes are allowed to be returned. If shoes have had contact with the outdoors at all or if they are scuffed or damaged in any form, then they cannot be returned. Always return the shoes in their original box with all the original components in the shoe including additional laces and dust bags.
Handbags and Accessories
Handbags, wallets, and accessories can also be returned if they are in unused, undamaged condition. The designer shoe warehouse return policy requires that tags be intact and items be free from damage to ensure they qualify for a return.
Sale or Clearance Items
Products bought on sale or at bargain prices are an exception to the general return policy. The designer shoe warehouse return policy states that clearance sale shoes can be returned but for store credit or exchange depending on the promotion mode. Be aware that it can change and therefore always look at the return policy at the time of purchase to know if an item can be returned.
Worn or Used Items
Common items that will not be accepted for return are those that are damaged or have been used in some way, as with the case of scuffed shoes or handbags. In the designer shoe warehouse return policy, it declares that such returns should only be in their original condition, that is, no one has ever worn them.
Refunds and Exchanges under the Designer Shoe Warehouse Return Policy
After that, when preparing your return, you’ll get your money back or an exchange according to the payment method chosen during the purchase. DSW functions the refund procedure smoothly and therefore it typically takes a few days to get the refund or exchange.
Refunds:
- Credit Card Purchases: All refunds need to be made back to the original source of payment.
- Cash Purchases: In cash, refunds will be effected at the store.
- Gift Cards: If the item was bought with the gift card, the refund will be made to the gift card used in making the purchase.
Exchanges:
If you choose to return an item for another, DSW welcomes both online and store exchanges provided the product is in stock. This means that if you ordered the wrong size or wrong color, you can easily return the product and get another one.
DSW Return Policy for Rewards Members
Members of the DSW Rewards Program enjoy extra benefits when returning items. The designer shoe warehouse return policy may offer extended return windows or additional perks for rewards members, including the ability to earn rewards points during the return process.
Benefits for Rewards Members:
- Longer Return Periods: Some rewards members may have extended time frames for returns.
- Bonus Points: Returning or exchanging items may earn members bonus points toward future purchases.
Conclusion
The designer shoe warehouse return policy is a customer friendly and hassle free program, which permits the return of most merchandise within 60 days of the date of purchase. Whether you decide to return the items in person, through an online retailer or by posting them back, knowing what is required of you and the process will go accordingly. One should bear in mind all the stipulations concerning the returns particularly in relation to clearance or final stock merchandise. When you need to return your shoes, handbags, or accessories through the DSW return policy of the store then it is not a problem at all.
Frequently Asked Questions about the Designer Shoe Warehouse Return Policy
Q: How can I return something in DSW without a proof of purchase?
A: Yes, customers are allowed to return products without a receipt. DSW can track down your purchase with your credit card or by your DSW Rewards number.
Q: How long do I have to return a product to DSW?
A: Most items can be returned within 60 days of purchase, whether online or in-store.
Q: Is it possible to make an exchange for an item at DSW online?
A: Of course, you can exchange items through the return process, and then choose an exchange option on products based on availability.
Q: Are any of the products that have a clearance tag returnable at dSW?
A: That’s why clearance merchandise could follow different return policies. Many of these items can only be returned for store credit or exchange.
